Your Visit

We ask that you arrive 15 minutes prior to your appointment. If you are unable to complete your new patient paperwork ahead of time, please arrive 30 minutes early.

This allows our front office team to:

• Take a patient photo
• Review consent forms
• Collect payment (if applicable)
• Scan identification and insurance cards
• Verify your demographic information

To help us provide the best care, please make sure your latest medical records and imaging reports (MRI, CT, X‑ray) have been sent to our office before your visit.

You may receive a reminder call or message prior to your appointment. If you have any questions or concerns before your visit, please contact our office at 269-266-3104 during business hours. If you reach voicemail, please leave a message and a member of our team will return your call as soon as possible.

Note: We will review your information at each visit, and it may feel repetitive. However, confirming your identification, insurance, and personal details at every appointment helps ensure your safety, prevent billing issues, and maintain accurate medical records. Even small changes—such as a new phone number, updated insurance, or a different pharmacy—can impact your care.

Your initial appointment will focus on a comprehensive evaluation of your pain and medical history so we can determine the most appropriate treatment plan for you. Our practice is not built on a single course of treatment, but on the best use of multiple team members and options. Your treatment with us may involve medications, injections, behavioral health, and/or physical therapy. Our goal is to do what works for you; your recommendations are based on a thorough assessment of your current health and your goals for improvement.

We understand that medications can play an important role in managing pain. At your first visit, your provider will take time to understand your history, symptoms, and goals. Opioid therapy may be an option for some patients, but only when it is clearly safe and clinically appropriate. Your care team will talk through all available options before making any medication decisions.

Please note:
Procedures or injections are not performed at the first appointment.

Appointment Policy
Your appointment time is reserved specifically for you. If you are unable to keep your appointment, please provide at least 24 hours’ notice so we can offer the time to another patient.

All applicable copayments, deductibles, coinsurance, and outstanding balances are due at the time of service unless other payment arrangements have been made.

For your convenience, we accept:

• Cash
• Check
• Visa
• Mastercard
• Discover
• American Express
• Money orders

A $25 service fee will be applied to all returned checks.

If you are unable to pay your balance in full, please contact our billing office at 616-315-0120 as soon as possible so we can discuss payment arrangements. We understand that there may be times and circumstances that come up where you are unable to pay your entire bill.

Our goal is to work with you to prevent your account from being sent to a collection agency.

Accounts that remain unpaid and without payment arrangements may be referred to a collection agency, and the balance (including any collection fees) will need to be resolved before future appointments can be scheduled.

Axia Interventional Spine & Pain
ACV Building
1525 E. Beltline Ave NE, Suite 101A
Grand Rapids, MI 49525

Office Hours
Monday – Thursday: 8:00 AM – 4:00 PM
Friday: Closed

Office Phone: 616-282-2377
Office Fax: 616-828-5815

Our office is conveniently located on East Beltline Avenue NE, just north of Knapp Street NE in Grand Rapids.

From Downtown Grand Rapids

1. Take I-196 East / US-131 North toward I-96 East / Lansing.
2. Merge onto I-96 East.
3. Take Exit 38 – East Beltline Avenue (M-44).
4. Turn left (north) onto East Beltline Ave NE.
5. Continue for approximately 1 mile.
6. Turn into the drive at 1525 E Beltline Ave NE.
7. Suite 101A is located on the first floor.

From the North (Rockford / Cedar Springs)

1. Take US-131 South toward Grand Rapids.
2. Merge onto I-96 East toward Lansing.
3. Take Exit 38 – East Beltline Avenue (M-44).
4. Turn left (north) onto East Beltline Ave NE.
5. Continue approximately 1 mile to 1525 E Beltline Ave NE.

From the East (Lansing / Ionia)

1. Take I-96 West toward Grand Rapids.
2. Take Exit 38 – East Beltline Avenue (M-44).
3. Turn right (north) onto East Beltline Ave NE.
4. Continue about 1 mile to 1525 E Beltline Ave NE.

Free parking is available in the parking lot directly in front of the building. Our office is in Suite 101A on the first floor.

If you have difficulty locating the office, please contact us and our staff will be happy to assist you.